http://www.silicon.com Results for call centre en-us http://www.silicon.com/i/s/feeds/simple_logo.gif http://www.silicon.com 124 50 News feed from silicon.com http://chkpt.zdnet.com/chkpt/siliconfeed/http://services.silicon.com/itoutsourcing/0,3800004871,39674579,00.htm Years ago, when the world pictured Bangalore they imagined an outsourcing hub full of call centre agents and paid-by-the-hour software workers. No longer just the domain of call centres, Bangalore has matured into the place for world-class research... editorial@silicon.com (Silicon Editorial) Fri, 27 Nov 2009 09:00:00 +0000 http://chkpt.zdnet.com/chkpt/siliconfeed/http://whitepapers.silicon.com/0,39024759,60823449p,00.htm Getting the balance right between meeting the inbound call expectations of busy customers and optimising telecoms costs is the goal for many ICT managers. Technology now enables far more powerful and flexible contact centre platforms to be created... editorial@silicon.com (Silicon Editorial) Wed, 18 Nov 2009 12:20:39 +0000 http://chkpt.zdnet.com/chkpt/siliconfeed/http://www.silicon.com/financialservices/0,3800010322,39637914,00.htm This has enabled call centre operations to be provided by suppliers belonging outside the EU free of VAT. However the basic place of supply rule applies to certain cases of outsourcing back-office administrative services such as call centre... editorial@silicon.com (Silicon Editorial) Wed, 11 Nov 2009 08:00:00 +0000 http://chkpt.zdnet.com/chkpt/siliconfeed/http://comment.silicon.com/weeklyroundup/0,39024756,39597167,00.htm The Round-Up can only assume a survey of call centre agents is a huge challenge. According to the study, whether we end up swearing at call centre agents or simply hanging up in frustration may depend on where we live. editorial@silicon.com (Silicon Editorial) Fri, 23 Oct 2009 17:23:01 +0000 http://chkpt.zdnet.com/chkpt/siliconfeed/http://software.silicon.com/applications/0,39024653,39534335,00.htm Customers, faced with a dizzying array of products and services, expect customised offerings and personalisation from their suppliers across all channels whether email, websites, SMS, social networks, traditional mail or call centre interactions. editorial@silicon.com (Silicon Editorial) Fri, 25 Sep 2009 15:58:02 +0000 http://chkpt.zdnet.com/chkpt/siliconfeed/http://comment.silicon.com/weeklyroundup/0,39024756,39519219,00.htm Our brave consultant has to learn the ways of the call centre by working with the operatives, sales manager or the IT director. The gamer plays a business consultant tasked with turning around the fortunes of an ailing call centre. editorial@silicon.com (Silicon Editorial) Fri, 11 Sep 2009 14:47:00 +0000 http://chkpt.zdnet.com/chkpt/siliconfeed/http://whitepapers.silicon.com/0,39024759,60682174p,00.htm Effective customer communications boost customer loyalty, ensure brand and regulatory compliance, reduce environmental impact and help control a range of costs - through IT maintenance, printing, call centre operations and postage. editorial@silicon.com (Silicon Editorial) Wed, 09 Sep 2009 01:23:14 +0000 http://chkpt.zdnet.com/chkpt/siliconfeed/http://networks.silicon.com/webwatch/0,39024667,39514441,00.htm The core game sees the player attempt to run a call centre. Players then have to tell the virtual execs how they would run the company, answering questions on issues such as the ratio of high-cost to low-cost workers in the call centre and how many... editorial@silicon.com (Silicon Editorial) Tue, 08 Sep 2009 15:13:01 +0000 http://chkpt.zdnet.com/chkpt/siliconfeed/http://management.silicon.com/itpro/0,39024675,39473332,00.htm BT was also making the headlines last month on two fronts: revealing the next lot of towns and cities to get fibre broadband and announcing it's cutting its call centre workforce in India by 4,000 and bringing some of the work back to the UK. editorial@silicon.com (Silicon Editorial) Mon, 03 Aug 2009 12:36:02 +0000 http://chkpt.zdnet.com/chkpt/siliconfeed/http://management.silicon.com/itpro/0,39024675,39469035,00.htm We are sacrificing quality to cut costs and alienating internal and external customers who struggle to communicate with poorly trained foreign call centre workers. Those call centres and their employees are our customers and we are shipping them... editorial@silicon.com (Silicon Editorial) Tue, 28 Jul 2009 16:53:02 +0000 http://chkpt.zdnet.com/chkpt/siliconfeed/http://networks.silicon.com/mobile/0,39024665,39467909,00.htm Does it mean the majority of messages are not heard and transcribed by any call centre staff, or just not by call centre staff in South Africa and the Philippines? The website also notes The Brain "is able to call on human experts for assistance... editorial@silicon.com (Silicon Editorial) Mon, 27 Jul 2009 17:17:02 +0000 http://chkpt.zdnet.com/chkpt/siliconfeed/http://www.silicon.com/publicsector/0,3800010403,39453994,00.htm The PCeU will share information on e-crime with the NFRC and help the centre collate and pass on reports to the different local forces in England and Wales for further investigation. From the end of this year, that sort of thing will be handled by... editorial@silicon.com (Silicon Editorial) Mon, 20 Jul 2009 17:23:01 +0000 http://chkpt.zdnet.com/chkpt/siliconfeed/http://services.silicon.com/offshoring/0,3800004877,39452615,00.htm BT is cutting its call centre workforce in India by 4,000 and bringing some of the work back to the UK, the telco confirmed today. The cuts all fall within BT Retail and only involve third-party call centre staff rather than direct BT employees... editorial@silicon.com (Silicon Editorial) Thu, 16 Jul 2009 16:55:01 +0000 http://chkpt.zdnet.com/chkpt/siliconfeed/http://software.silicon.com/applications/0,39024653,39451670,00.htm Microsoft announced a couple of new customers for Silverlight on Friday including MGM which is using it to produce the SGU: Stargate Universe site, and Continental Airlines, which is remaking its reservation call-centre application as a... editorial@silicon.com (Silicon Editorial) Mon, 13 Jul 2009 11:09:02 +0000 http://chkpt.zdnet.com/chkpt/siliconfeed/http://www.silicon.com/publicsector/0,3800010403,39450334,00.htm The systems under the framework will handle voice, video and data and include telecoms equipment and network infrastructure, call centre systems, unified communications, fixed to mobile communications, radio equipment, videoconferencing kit... editorial@silicon.com (Silicon Editorial) Fri, 10 Jul 2009 11:42:01 +0000 http://chkpt.zdnet.com/chkpt/siliconfeed/http://networks.silicon.com/telecoms/0,39024659,39446881,00.htm Another significant bugbear is customers having to repeat themselves as they are being passed around several call centre staff. Other complaints include offshore call centre staff struggling to understand English accents, rude staff and having to... editorial@silicon.com (Silicon Editorial) Tue, 30 Jun 2009 13:17:02 +0000 http://chkpt.zdnet.com/chkpt/siliconfeed/http://comment.silicon.com/weeklyroundup/0,39024756,39445940,00.htm A self-aware mobile that refuses to call your ex once you've had more than four pints, and remembers to call your mum on her birthday? You can also find out more on the Centre's project to collect bio-data and display it on mobile phones to help... editorial@silicon.com (Silicon Editorial) Fri, 26 Jun 2009 15:10:02 +0000 http://chkpt.zdnet.com/chkpt/siliconfeed/http://whitepapers.silicon.com/0,39024759,60601636p,00.htm Established in 1999, California-based Total Call International, Inc.is a major provider of global communications services. To cater for their business growth Total Call installed ProCurve 5308xl switches and a ProCurve Radio Port 210 unit. editorial@silicon.com (Silicon Editorial) Fri, 12 Jun 2009 01:20:29 +0000 http://chkpt.zdnet.com/chkpt/siliconfeed/http://whitepapers.silicon.com/0,39024759,60594815p,00.htm As a department within the University of Edinburgh, the Communication Aids for Language and Learning Centre (CALL) provides specialist expertise in technology for children who have speech, communication, and/or writing difficulties. editorial@silicon.com (Silicon Editorial) Sun, 31 May 2009 22:10:01 +0000 http://chkpt.zdnet.com/chkpt/siliconfeed/http://www.silicon.com/publicsector/0,3800010403,39434058,00.htm When it opened 30 years ago, staff in London Buses' emergency control centre CentreComm relied on a radio and pen and paper to do their job. The nickname for the Band II system was "steam radio" - it allowed multiple drivers to call in at once... editorial@silicon.com (Silicon Editorial) Tue, 26 May 2009 16:02:02 +0000