http://www.silicon.com Results for customer service en-us http://www.silicon.com/i/s/feeds/simple_logo.gif http://www.silicon.com 124 50 News feed from silicon.com http://chkpt.zdnet.com/chkpt/siliconfeed/http://www.silicon.com/retailandleisure/0,3800011842,39671619,00.htm A minority (38 per cent) of marketers will use an external company to carry out their email marketing over the next 12 months, with the top criteria when choosing a provider being price and customer service. editorial@silicon.com (Silicon Editorial) Wed, 25 Nov 2009 12:09:02 +0000 http://chkpt.zdnet.com/chkpt/siliconfeed/http://www.silicon.com/research/specialreports/unified-communications/how-the-cloud-is-swallowing-your-comms-39668400.htm These include versions featuring a "hybrid mix" of customer-owned equipment with managed or hosted services, which target medium-sized businesses; fully hosted offerings with smaller businesses in mind; and revamped broadband telephone services... editorial@silicon.com (Silicon Editorial) Tue, 24 Nov 2009 16:52:02 +0000 http://chkpt.zdnet.com/chkpt/siliconfeed/http://whitepapers.silicon.com/0,39024759,60823460p,00.htm Owner James Nolan uses technology to deliver excellent customer service and achieve paperless efficiencies, but his technology costs were too high, and it was too difficult to connect part-time workers to his firm's systems. editorial@silicon.com (Silicon Editorial) Mon, 16 Nov 2009 23:00:00 +0000 http://chkpt.zdnet.com/chkpt/siliconfeed/http://whitepapers.silicon.com/0,39024759,60823459p,00.htm Intelliem, an Internet-based company that provides technical consulting and enterprise-specific training, needed a new Web conferencing solution to meet growing customer demand for online delivery of services. editorial@silicon.com (Silicon Editorial) Mon, 16 Nov 2009 23:00:00 +0000 http://chkpt.zdnet.com/chkpt/siliconfeed/http://management.silicon.com/itdirector/0,39024673,39640947,00.htm The lesson is: if you'd rather have as few conversations with your customers as possible - ideally outsourcing customer service to some far flung corner of the globe where you can't really hear them bleat - then Twitter is probably not going to be... editorial@silicon.com (Silicon Editorial) Mon, 16 Nov 2009 12:18:02 +0000 http://chkpt.zdnet.com/chkpt/siliconfeed/http://whitepapers.silicon.com/0,39024759,60817578p,00.htm The Payment Card Industry (PCI) Data Security Standard (DSS) was created by credit card companies to protect customer information. Credit card organizations like Visa, MasterCard, and American Express, recommend that merchants and service providers... editorial@silicon.com (Silicon Editorial) Fri, 13 Nov 2009 23:00:00 +0000 http://chkpt.zdnet.com/chkpt/siliconfeed/http://whitepapers.silicon.com/0,39024759,60817631p,00.htm As companies seek efficient ways to cut costs, many are turning to Software as a Service (SaaS) as an option for outsourcing certain types of IT services, like sales management, human resource management, customer relations management and more. editorial@silicon.com (Silicon Editorial) Fri, 13 Nov 2009 23:00:00 +0000 http://chkpt.zdnet.com/chkpt/siliconfeed/http://whitepapers.silicon.com/0,39024759,60817696p,00.htm As a result, IT organizations have started adopting Information Technology Infrastructure Library (ITIL) and IT service management best practices to help streamline their management processes and address the multiple challenges. editorial@silicon.com (Silicon Editorial) Fri, 13 Nov 2009 23:00:00 +0000 http://chkpt.zdnet.com/chkpt/siliconfeed/http://whitepapers.silicon.com/0,39024759,60812741p,00.htm This white paper discusses several aspects of vendor-managed inventory, including the business drivers behind its increasing popularity, risks associated with VMI, and implementation considerations. In addition, it provides a case study of a VMI... editorial@silicon.com (Silicon Editorial) Thu, 12 Nov 2009 23:00:00 +0000 http://chkpt.zdnet.com/chkpt/siliconfeed/http://whitepapers.silicon.com/0,39024759,60812734p,00.htm A meaningful Service Level Agreement (SLA) is defined as a contractual agreement between a service provider and customer that is valuable, measurable, predictable, understandable, and affordable. In a previous paper the author discusses the... editorial@silicon.com (Silicon Editorial) Thu, 12 Nov 2009 23:00:00 +0000 http://chkpt.zdnet.com/chkpt/siliconfeed/http://whitepapers.silicon.com/0,39024759,60812744p,00.htm The objective may be increasing productivity, improving customer service, gaining competitive advantage, reducing costs, or all of the above. Businesses do not launch software and business improvement projects because they have nothing better to do. editorial@silicon.com (Silicon Editorial) Thu, 12 Nov 2009 23:00:00 +0000 http://chkpt.zdnet.com/chkpt/siliconfeed/http://whitepapers.silicon.com/0,39024759,60812773p,00.htm One of the major objectives of computing utilities is to maximize their net profit while maintaining customer loyalty in accordance with the Service Level Agreements (SLAs). Computing utilities are emerging as an important part of the... editorial@silicon.com (Silicon Editorial) Thu, 12 Nov 2009 23:00:00 +0000 http://chkpt.zdnet.com/chkpt/siliconfeed/http://whitepapers.silicon.com/0,39024759,60812774p,00.htm In B2B scenarios where several service providers are involved in the composition of a service, and each of them plays both the parts of provider and customer, several one-to-one SLAs need to be signed. editorial@silicon.com (Silicon Editorial) Thu, 12 Nov 2009 23:00:00 +0000 http://chkpt.zdnet.com/chkpt/siliconfeed/http://whitepapers.silicon.com/0,39024759,60812640p,00.htm The Web offers the opportunity to change customer support from a cash drain to an active component of the development and sales process. Web-based customer support provides a key competitive advantage. editorial@silicon.com (Silicon Editorial) Wed, 11 Nov 2009 23:00:00 +0000 http://chkpt.zdnet.com/chkpt/siliconfeed/http://whitepapers.silicon.com/0,39024759,60812874p,00.htm These improvements in business functionality will yield greater revenue, increased productivity, streamlined operations, and improved customer service. Wireless mobility solutions will transform the way enterprises conduct day-to-day business. editorial@silicon.com (Silicon Editorial) Wed, 11 Nov 2009 23:00:00 +0000 http://chkpt.zdnet.com/chkpt/siliconfeed/http://whitepapers.silicon.com/0,39024759,60812923p,00.htm The Payment Card Industry Data Security Standard (PCI-DSS) was developed by five major credit card associations to protect customer information through the global adoption of consistent data security measures. editorial@silicon.com (Silicon Editorial) Wed, 11 Nov 2009 23:00:00 +0000 http://chkpt.zdnet.com/chkpt/siliconfeed/http://whitepapers.silicon.com/0,39024759,60812648p,00.htm Data housed in Customer Relationship Management (CRM) software, accounting, human resources, and other applications has limited value if it's not reused efficiently everywhere it's needed. Electronic Document Management (EDM) and Business Process... editorial@silicon.com (Silicon Editorial) Wed, 11 Nov 2009 23:00:00 +0000 http://chkpt.zdnet.com/chkpt/siliconfeed/http://whitepapers.silicon.com/0,39024759,60812969p,00.htm In 2007, a major Canadian bank lost a computer backup file that contained individual personal data of 470,000 of its customers.3 In 2008, Statistics Canada confirmed that a theft of completed census questionnaires had occurred.4 And as recently as... editorial@silicon.com (Silicon Editorial) Wed, 11 Nov 2009 23:00:00 +0000 http://chkpt.zdnet.com/chkpt/siliconfeed/http://www.silicon.com/financialservices/0,3800010322,39637914,00.htm What rights do you, as a customer, have to see your service provider's costs and profit margin under any open book arrangements? There are a number of exceptions to the basic place of supply rule, for example in the case of consultancy services... editorial@silicon.com (Silicon Editorial) Wed, 11 Nov 2009 08:00:00 +0000 http://chkpt.zdnet.com/chkpt/siliconfeed/http://whitepapers.silicon.com/0,39024759,60807214p,00.htm Join Toby Bell, Research Vice President at featured analyst firm, Gartner, Inc.and Lisa Sutrick, Director, CCM Product Management at Pitney Bowes Business Insight, as they look at how businesses are moving to an integrated Customer Communications... editorial@silicon.com (Silicon Editorial) Mon, 09 Nov 2009 23:00:00 +0000