http://www.silicon.com Results for hp desk help en-us http://www.silicon.com/i/s/feeds/simple_logo.gif http://www.silicon.com 124 50 News feed from silicon.com http://chkpt.zdnet.com/chkpt/siliconfeed/http://whitepapers.silicon.com/0,39024759,60672319p,00.htm FTL selected HP as its technology partner; HP subsequently helped FTL with professional development, site analysis and planning, server hosting, HP notebook PCs, help desk, and support services. Freedom to Learn (FTL), a statewide 1:1 educational... editorial@silicon.com (Silicon Editorial) Fri, 28 Aug 2009 01:22:53 +0000 http://chkpt.zdnet.com/chkpt/siliconfeed/http://whitepapers.silicon.com/0,39024759,60608768p,00.htm For IT technicians, help desk operators, and domain area experts, this is a persistent challenge - one that's exacerbated by the tools typically deployed to manage the IT infrastructure. Every business wants to succeed - and in today's business... editorial@silicon.com (Silicon Editorial) Wed, 01 Jul 2009 01:19:37 +0000 http://chkpt.zdnet.com/chkpt/siliconfeed/http://whitepapers.silicon.com/0,39024759,60590014p,00.htm Axios Systems replaced HP Service Desk and provided Leaf with a clear road map to supporting assyst - the only pre-integrated, out-of-the box and ITIL-based solution available on the market. To help manage its IT in a more efficient manner, it... editorial@silicon.com (Silicon Editorial) Sun, 17 May 2009 01:48:37 +0000 http://chkpt.zdnet.com/chkpt/siliconfeed/http://whitepapers.silicon.com/0,39024759,60302004p,00.htm Using these HP technology innovations may lead to fewer help desk calls, simplified supply management and less time spent adding new devices. This paper explores how HP resources such as device self-maintenance, Web-based printer management and... editorial@silicon.com (Silicon Editorial) Wed, 18 Mar 2009 20:16:46 +0000 http://chkpt.zdnet.com/chkpt/siliconfeed/http://management.silicon.com/itpro/0,39024675,39273477,00.htm Wear them to work for comfort by all means but perhaps keep a pair of more business-like shoes under your desk to wear at work when you need to attend important meetings. Apple has no women in senior management although HP, Cisco and eBay do. editorial@silicon.com (Silicon Editorial) Fri, 22 Aug 2008 14:48:02 +0000 http://chkpt.zdnet.com/chkpt/siliconfeed/http://whitepapers.silicon.com/0,39024759,60327037p,00.htm HP Web Jetadmin 10.0 includes several features for Help Desk personnel to remotely troubleshoot printers without having to physically visit the printer. As a result, it is increasingly being used as a Help Desk troubleshooting tool. editorial@silicon.com (Silicon Editorial) Fri, 11 Apr 2008 01:02:38 +0000 http://chkpt.zdnet.com/chkpt/siliconfeed/http://whitepapers.silicon.com/0,39024759,60301885p,00.htm Over 10 years, Dow and HP have transformed a traditional IT help desk environment into a Global Service Desk through the implementation of a Management of Change methodology. editorial@silicon.com (Silicon Editorial) Wed, 14 Nov 2007 00:01:09 +0000 http://chkpt.zdnet.com/chkpt/siliconfeed/http://whitepapers.silicon.com/0,39024759,60293260p,00.htm This webcast discovers how HP openview's newly acquired asset management can help service desk better track asset and financial data related to the services defined within service desk. editorial@silicon.com (Silicon Editorial) Wed, 06 Jun 2007 01:00:38 +0000 http://chkpt.zdnet.com/chkpt/siliconfeed/http://whitepapers.silicon.com/0,39024759,60253802p,00.htm HP ran an offshore managed service desk for BT. BT's IT help desk is a mission critical service. It needed a service with an improved and enhanced end user experience, and turned to its alliance partner, HP, to take over the management of the service. editorial@silicon.com (Silicon Editorial) Sat, 26 Aug 2006 01:00:10 +0000 http://chkpt.zdnet.com/chkpt/siliconfeed/http://services.silicon.com/itoutsourcing/0,3800004871,39154941,00.htm IDC based its figures on broad outsourcing contracts for data centre management combined with desktop care, help-desk support, network operations, applications maintenance or disaster recovery services. editorial@silicon.com (Silicon Editorial) Fri, 09 Dec 2005 07:40:02 +0000 http://chkpt.zdnet.com/chkpt/siliconfeed/http://whitepapers.silicon.com/0,39024759,60113186p,00.htm HP OpenView Service Desk's web-enabled capabilities will continue to drive connectivity through the help desk service. The client Edith Cowan University is taking a scholarly approach to the re-engineering of its IT helpdesk by implementing Hewlett... editorial@silicon.com (Silicon Editorial) Tue, 21 Dec 2004 21:17:53 +0000 http://chkpt.zdnet.com/chkpt/siliconfeed/http://management.silicon.com/itdirector/0,39024673,39125340,00.htm Under a seven-year, $180m contract announced yesterday, IBM will manage Singapore Airlines' (SIA) data centre and IT help desk, as well as provide support services for its end users. The deal also involved the transfer of the ministry's IT staff to... editorial@silicon.com (Silicon Editorial) Wed, 27 Oct 2004 09:25:02 +0000 http://chkpt.zdnet.com/chkpt/siliconfeed/http://www.silicon.com/research/specialreports/consulting/0,3800004140,39121657,00.htm IT services range from hardware support contracts to systems integration work to outsourcing - which is when a company farms out jobs such as application development or help desk support. The purpose, he said, was to help HP better address... editorial@silicon.com (Silicon Editorial) Thu, 24 Jun 2004 08:03:36 +0000 http://chkpt.zdnet.com/chkpt/siliconfeed/http://management.silicon.com/itdirector/0,39024673,39116958,00.htm We can reduce help desk calls by 50 per cent. Unveiling its new range of printing devices to coincide with the Comdex trade show in Las Vegas, HP said battles between facilities, IT, procurement and marketing departments means companies get a... editorial@silicon.com (Silicon Editorial) Wed, 19 Nov 2003 07:05:00 +0000 http://chkpt.zdnet.com/chkpt/siliconfeed/http://management.silicon.com/itdirector/0,39024673,10005220,00.htm Under the contract, management consulting and information technology services provider Accenture is taking over tasks such as help desk support and regular maintenance of the SAP system. Other companies competing for IT services contracts include... editorial@silicon.com (Silicon Editorial) Mon, 21 Jul 2003 04:59:00 +0000 http://chkpt.zdnet.com/chkpt/siliconfeed/http://networks.silicon.com/mobile/0,39024665,10003975,00.htm Similarly, in services, Dell will focus on "close to the box" services, such as help desk and asset management. No one," Rollins said, adding that HP turns a profit in printing but not in computing. Rollins used the services discussion to take... editorial@silicon.com (Silicon Editorial) Thu, 01 May 2003 13:42:50 +0000 http://chkpt.zdnet.com/chkpt/siliconfeed/http://software.silicon.com/webservices/0,39024657,10003722,00.htm Les Bamber had several encounters with a BT Openworld support desk for his broadband service. If HP, one of the largest IT companies cannot get it right, what help for the rest of us? Other companies to be praised include Royal Bank of Scotland... editorial@silicon.com (Silicon Editorial) Fri, 11 Apr 2003 15:27:00 +0000 http://chkpt.zdnet.com/chkpt/siliconfeed/http://networks.silicon.com/telecoms/0,39024659,10002976,00.htm HP will handle desktop systems for the Rome-based telco's 90,000 users, with services such as help desk support and maintenance. Hewlett-Packard will today announce a five-year $243.5m contract to manage desktop computers for Telecom Italia, a... editorial@silicon.com (Silicon Editorial) Fri, 21 Feb 2003 10:33:00 +0000 http://chkpt.zdnet.com/chkpt/siliconfeed/http://comment.silicon.com/0,39024711,11035263,00.htm First, and perhaps most important, was the announcement earlier in the week that Microsoft is following the HP Way as HP won a contract to run help desk services for 61,000 Microsoft employees worldwide. editorial@silicon.com (Silicon Editorial) Tue, 27 Aug 2002 07:00:00 +0000 http://chkpt.zdnet.com/chkpt/siliconfeed/http://software.silicon.com/applications/0,39024653,11035052,00.htm In addition to managing the help desk, HP will provide consulting work to Microsoft on developing ways for the help desk to uncover or anticipate problems. Hogan said Microsoft beat out Siemens Business Services, which had been providing help desk... editorial@silicon.com (Silicon Editorial) Mon, 12 Aug 2002 14:09:00 +0000