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		<title>silicon.com : Results for infrastructure library</title>
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		<description>Results for infrastructure library</description>
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		<title>Achieving a Best-Practice Service Desk From Desktop to Data Center</title>
		<link>http://chkpt.zdnet.com/chkpt/siliconfeed/http://whitepapers.silicon.com/0,39024759,60817699p,00.htm</link>
		<description>IT service management (ITSM) and the IT Infrastructure Library (ITIL) process framework were envisioned to help organizations align IT capabilities with business requirements and provide a systematic approach to planning, developing, implementing...</description>
		<author>editorial@silicon.com (Silicon Editorial)</author>
		<pubDate>Fri, 13 Nov 2009 23:00:00 +0000</pubDate>
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	<item>
		<title>ITIL: Theory Into Practice</title>
		<link>http://chkpt.zdnet.com/chkpt/siliconfeed/http://whitepapers.silicon.com/0,39024759,60817700p,00.htm</link>
		<description>Implementing the IT Infrastructure Library (ITIL) set of guidelines to aid the implementation of a lifecycle framework for IT Service Management (ITSM) is now a major priority for a growing number of organizations, but remains a task where...</description>
		<author>editorial@silicon.com (Silicon Editorial)</author>
		<pubDate>Fri, 13 Nov 2009 23:00:00 +0000</pubDate>
		<source url=""></source>
	</item>
	<item>
		<title>Cross-Reference ITIL V3 and MOF 4.0</title>
		<link>http://chkpt.zdnet.com/chkpt/siliconfeed/http://whitepapers.silicon.com/0,39024759,60817824p,00.htm</link>
		<description>Several management frameworks have been developed to cope with this challenge, one of the best-known being the IT Infrastructure Library (ITIL). IT organizations are continuously being challenged to deliver better IT services at lower cost in a...</description>
		<author>editorial@silicon.com (Silicon Editorial)</author>
		<pubDate>Fri, 13 Nov 2009 23:00:00 +0000</pubDate>
		<source url=""></source>
	</item>
	<item>
		<title>Validating the Business Benefits of Integrated Systems Management: The LANDesk Software Customer Experience</title>
		<link>http://chkpt.zdnet.com/chkpt/siliconfeed/http://whitepapers.silicon.com/0,39024759,60817696p,00.htm</link>
		<description>As a result, IT organizations have started adopting Information Technology Infrastructure Library (ITIL) and IT service management best practices to help streamline their management processes and address the multiple challenges.</description>
		<author>editorial@silicon.com (Silicon Editorial)</author>
		<pubDate>Fri, 13 Nov 2009 23:00:00 +0000</pubDate>
		<source url=""></source>
	</item>
	<item>
		<title>Using NetIQ Secure Configuration Manager for Unix Assessments</title>
		<link>http://chkpt.zdnet.com/chkpt/siliconfeed/http://whitepapers.silicon.com/0,39024759,60813140p,00.htm</link>
		<description>There are several information security control frameworks available to help one get started in creating IT controls for assessment and reporting to meet compliance requirements: ISO17799 from the International Standards Organization in Europe...</description>
		<author>editorial@silicon.com (Silicon Editorial)</author>
		<pubDate>Thu, 12 Nov 2009 23:00:00 +0000</pubDate>
		<source url=""></source>
	</item>
	<item>
		<title>Achieve ITIL Standards and Superior Application Lifecycle Management With a CMDB</title>
		<link>http://chkpt.zdnet.com/chkpt/siliconfeed/http://whitepapers.silicon.com/0,39024759,60812729p,00.htm</link>
		<description>A wildly popular framework for achieving this visibility is the IT Infrastructure Library, or ITIL - the de facto standard for best practice in the provision of IT service. To do this, companies require complete, accurate, on-going, and real-time...</description>
		<author>editorial@silicon.com (Silicon Editorial)</author>
		<pubDate>Thu, 12 Nov 2009 23:00:00 +0000</pubDate>
		<source url=""></source>
	</item>
	<item>
		<title>Automating ITIL v3 Event Management With IT Process Automation: Improving Quality While Reducing Expense</title>
		<link>http://chkpt.zdnet.com/chkpt/siliconfeed/http://whitepapers.silicon.com/0,39024759,60813155p,00.htm</link>
		<description>IT organizations around the world are improving their IT operations capabilities by implementing the Incident and Problem Management processes from the IT Infrastructure Library (ITIL). Yet while the majority of those organizations are focused on...</description>
		<author>editorial@silicon.com (Silicon Editorial)</author>
		<pubDate>Wed, 11 Nov 2009 23:00:00 +0000</pubDate>
		<source url=""></source>
	</item>
	<item>
		<title>ITIL - One Step at a Time: A Worry Free Approach to Implementing a Pragmatic ITIL Solution</title>
		<link>http://chkpt.zdnet.com/chkpt/siliconfeed/http://whitepapers.silicon.com/0,39024759,60746233p,00.htm</link>
		<description>The Information Technology Infrastructure Library (ITIL) is the most popularly adopted best practice implementation available today and includes an IT management framework emphasizing management from the perspectives of both the business and IT...</description>
		<author>editorial@silicon.com (Silicon Editorial)</author>
		<pubDate>Wed, 14 Oct 2009 01:22:58 +0000</pubDate>
		<source url=""></source>
	</item>
	<item>
		<title>Printing Firm Accesses Data 80 Per Cent Faster With Fully Scalable Solution</title>
		<link>http://chkpt.zdnet.com/chkpt/siliconfeed/http://whitepapers.silicon.com/0,39024759,60721367p,00.htm</link>
		<description>Based on Dell's advice, the IT team purchased 11 new Dell PowerEdge 2950 servers and a Dell/EMC CX3-10C Storage Area Network (SAN) with a Dell PowerVault TL4000 tape library. A complex IT infrastructure and insufficient capacity had placed a...</description>
		<author>editorial@silicon.com (Silicon Editorial)</author>
		<pubDate>Fri, 02 Oct 2009 01:23:10 +0000</pubDate>
		<source url=""></source>
	</item>
	<item>
		<title>Self-service Cloud Computing</title>
		<link>http://chkpt.zdnet.com/chkpt/siliconfeed/http://whitepapers.silicon.com/0,39024759,60692247p,00.htm</link>
		<description>Learn how pre-packaged hardware and software provides self-service, zero-touch administration, lights-out automated operation, and a re-usable image library for rapid deployment Find out how a purpose-built infrastructure built on proven...</description>
		<author>editorial@silicon.com (Silicon Editorial)</author>
		<pubDate>Fri, 18 Sep 2009 00:00:00 +0000</pubDate>
		<source url=""></source>
	</item>
	<item>
		<title>Making the Most of the HP StorageWorks MSL Tape Library</title>
		<link>http://chkpt.zdnet.com/chkpt/siliconfeed/http://whitepapers.silicon.com/0,39024759,60673090p,00.htm</link>
		<description>HP StorageWorks MSL Tape Libraries offer remarkable storage density with a wide range of features that guarantee great return on investment for organizations looking to safeguard their valuable data and minimize IT infrastructure costs.</description>
		<author>editorial@silicon.com (Silicon Editorial)</author>
		<pubDate>Tue, 01 Sep 2009 01:21:54 +0000</pubDate>
		<source url=""></source>
	</item>
	<item>
		<title>Step-by-Step Guide to Building a CMDB: Updated for ITIL Version 3</title>
		<link>http://chkpt.zdnet.com/chkpt/siliconfeed/http://whitepapers.silicon.com/0,39024759,60672705p,00.htm</link>
		<description>With the release of the Information Technology Infrastructure Library (ITIL) Version 3 (V3), it received numerous requests to update this paper to incorporate the most current ITIL guidelines. This paper of Step-by-Step Guide to Building a CDMB is...</description>
		<author>editorial@silicon.com (Silicon Editorial)</author>
		<pubDate>Sun, 30 Aug 2009 01:22:02 +0000</pubDate>
		<source url=""></source>
	</item>
	<item>
		<title>BT HP Alliance Delivers Superior Service Management for World's Leading Passenger Transportation Provider - FirstGroup Plc</title>
		<link>http://chkpt.zdnet.com/chkpt/siliconfeed/http://whitepapers.silicon.com/0,39024759,60672314p,00.htm</link>
		<description>BT and HP wanted to provide FirstGroup with best practices and Information Technology Infrastructure Library-aligned service desk management with measurable service levels. BT and HP provided rapid deployment of an HP Service Management solution...</description>
		<author>editorial@silicon.com (Silicon Editorial)</author>
		<pubDate>Fri, 28 Aug 2009 01:22:53 +0000</pubDate>
		<source url=""></source>
	</item>
	<item>
		<title>HP ITSM Software Optimises Business Processes at ZithaKlinik Boosting Service Delivery</title>
		<link>http://chkpt.zdnet.com/chkpt/siliconfeed/http://whitepapers.silicon.com/0,39024759,60672269p,00.htm</link>
		<description>Exigo Consulting conducted an in-depth IT Infrastructure Library (ITIL) maturity assessment following ISO 15504 and customised ITIL training. ZithaKlinik wanted a reliable IT Service Management (ITSM) platform to boost service delivery and quality...</description>
		<author>editorial@silicon.com (Silicon Editorial)</author>
		<pubDate>Fri, 28 Aug 2009 01:22:53 +0000</pubDate>
		<source url=""></source>
	</item>
	<item>
		<title>New HP ITSM Software Boosts Time-to-Resolution and Service Level Delivery at Major Managed Services Provider</title>
		<link>http://chkpt.zdnet.com/chkpt/siliconfeed/http://whitepapers.silicon.com/0,39024759,60672271p,00.htm</link>
		<description>InTechnology plc wanted to align its business processes more closely with IT Infrastructure Library (ITIL) and offer customers improved service levels. InTechnology plc, a leading UK provider of IT and telecommunications managed services, offers a...</description>
		<author>editorial@silicon.com (Silicon Editorial)</author>
		<pubDate>Fri, 28 Aug 2009 01:22:53 +0000</pubDate>
		<source url=""></source>
	</item>
	<item>
		<title>PacLib Group Increases Hardware Utilization From 10 to 60 Percent With a Virtualized Infrastructure Based on Microsoft Hyper-V Technology and Dell Hardware</title>
		<link>http://chkpt.zdnet.com/chkpt/siliconfeed/http://whitepapers.silicon.com/0,39024759,60672238p,00.htm</link>
		<description>PacLib Group's IT team created a virtualized infrastructure by running Microsoft Windows Server 2008 with Hyper-V technology on Dell PowerEdge servers supported by Dell EqualLogic Storage Area Networks (SANs) and a Dell tape library.</description>
		<author>editorial@silicon.com (Silicon Editorial)</author>
		<pubDate>Fri, 28 Aug 2009 01:22:53 +0000</pubDate>
		<source url=""></source>
	</item>
	<item>
		<title>All change please: Your train ticket will never be the same again</title>
		<link>http://chkpt.zdnet.com/chkpt/siliconfeed/http://www.silicon.com/financialservices/0,3800010322,39493804,00.htm</link>
		<description>The consultation paper also floats the idea of extending the smart tickets to make them multifunctional: as well as using them to pay for travel, holders could use them to pay for parking or bicycle hire as well as a library card.</description>
		<author>editorial@silicon.com (Silicon Editorial)</author>
		<pubDate>Thu, 20 Aug 2009 17:31:01 +0000</pubDate>
		<source url=""></source>
	</item>
	<item>
		<title>Why You Should Take a Holistic Approach to ITIL and Service Support</title>
		<link>http://chkpt.zdnet.com/chkpt/siliconfeed/http://whitepapers.silicon.com/0,39024759,60644373p,00.htm</link>
		<description>Many IT organizations are turning to the IT Infrastructure Library (ITIL) for guidance in getting the most value from IT service management processes. Process integration is one of the central themes of ITIL.</description>
		<author>editorial@silicon.com (Silicon Editorial)</author>
		<pubDate>Fri, 07 Aug 2009 01:20:55 +0000</pubDate>
		<source url=""></source>
	</item>
	<item>
		<title>Understanding ITIL Service Portfolio Management and the Service Catalog: An Approach for Implementing Effective Service Lifecycle Management</title>
		<link>http://chkpt.zdnet.com/chkpt/siliconfeed/http://whitepapers.silicon.com/0,39024759,60644375p,00.htm</link>
		<description>This paper describes the IT Infrastructure Library (ITIL) Version 3 (V3) approach to service portfolio management. Imagine trying to run a manufacturing business without a comprehensive, detailed view of the products provided by company.</description>
		<author>editorial@silicon.com (Silicon Editorial)</author>
		<pubDate>Fri, 07 Aug 2009 01:20:55 +0000</pubDate>
		<source url=""></source>
	</item>
	<item>
		<title>The Altiris CMDB: Because You Have a Business to Run, Not Just an Operating System</title>
		<link>http://chkpt.zdnet.com/chkpt/siliconfeed/http://whitepapers.silicon.com/0,39024759,60642244p,00.htm</link>
		<description>The IT Infrastructure Library (ITIL) has become the de facto standard in the industry for how IT organizations should operate for best efficiency. It has helped many organizations shift their thinking to meeting strategic business needs while...</description>
		<author>editorial@silicon.com (Silicon Editorial)</author>
		<pubDate>Wed, 05 Aug 2009 01:21:13 +0000</pubDate>
		<source url=""></source>
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