http://www.silicon.com Results for tech support en-us http://www.silicon.com/i/s/feeds/simple_logo.gif http://www.silicon.com 124 50 News feed from silicon.com http://chkpt.zdnet.com/chkpt/siliconfeed/http://comment.silicon.com/weeklyroundup/0,39024756,39646335,00.htm Tech support service Gadget Helpline surveyed 75,000 callers to gain a better insight into how the sexes go about dealing with tech problems differently. The Round-Up can only presume none of these helpline callers have ever worked as frontline... editorial@silicon.com (Silicon Editorial) Fri, 13 Nov 2009 14:52:01 +0000 http://chkpt.zdnet.com/chkpt/siliconfeed/http://management.silicon.com/careers/0,39024671,39640949,00.htm The number of tech graduates landing roles as IT consultants, software professionals and computer programmers fell by 18 per cent year-on-year, while those getting jobs as technician/helpdesk support dropped by 15 per cent, a research report... editorial@silicon.com (Silicon Editorial) Thu, 12 Nov 2009 09:00:00 +0000 http://chkpt.zdnet.com/chkpt/siliconfeed/http://comment.silicon.com/weeklyroundup/0,39024756,39631824,00.htm A recent report from analyst firm TechMarketView found that the UK software industry is in fine fettle, although much more needs to be done to support the growth of small tech firms. Yes, Autonomy and ARM continue to fight the good fight, along... editorial@silicon.com (Silicon Editorial) Fri, 06 Nov 2009 15:17:01 +0000 http://chkpt.zdnet.com/chkpt/siliconfeed/http://software.silicon.com/applications/0,39024653,39588863,00.htm Windows 7 has already outsold Vista in the consumer market and you will increasingly have users who have Windows 7 at home ringing tech support asking how they can do the same thing on XP. There are organisations sitting on Windows XP who see that... editorial@silicon.com (Silicon Editorial) Wed, 21 Oct 2009 15:03:02 +0000 http://chkpt.zdnet.com/chkpt/siliconfeed/http://hardware.silicon.com/pdas/0,39024643,39579961,00.htm Troops serving on Afghanistan's front line are to receive high-tech gadgets to help improve life for them in their downtime. The project will enable members of the public to support the men and women deployed on military operations, without... editorial@silicon.com (Silicon Editorial) Thu, 15 Oct 2009 13:01:01 +0000 http://chkpt.zdnet.com/chkpt/siliconfeed/http://software.silicon.com/os/0,39024651,39568555,00.htm Seems to me that a lot less tech support staff would be required if businesses switched over to the Mac OS so the switch is not so much a matter of initial cost but the loss of jobs in the IT department," a tech support worker from Los Angeles added. editorial@silicon.com (Silicon Editorial) Tue, 13 Oct 2009 14:47:01 +0000 http://chkpt.zdnet.com/chkpt/siliconfeed/http://www.silicon.com/publicsector/0,3800010403,39568557,00.htm The other major part of Hall's role will be to better communicate the BBC's technology strategy to third-party tech suppliers to help them when pitching for business - an initiative instigated by her new boss, BBC CTO, John Linwood. editorial@silicon.com (Silicon Editorial) Fri, 09 Oct 2009 14:48:01 +0000 http://chkpt.zdnet.com/chkpt/siliconfeed/http://management.silicon.com/itdirector/0,39024673,39559859,00.htm This could be a new service such as post-sales support, or development of areas where you are currently doing well - it will vary between companies. Entrepreneur and Dragons' Den judge James Caan explains how to shape up your business through the... editorial@silicon.com (Silicon Editorial) Tue, 06 Oct 2009 12:17:01 +0000 http://chkpt.zdnet.com/chkpt/siliconfeed/http://management.silicon.com/careers/0,39024671,39553022,00.htm With these pay levels remaining well above the UK average, IT continues to be a desirable and well-rewarded occupation.activeTechPros, part of silicon.com's parent company CBS Interactive, allows tech professionals to benchmark their salary... editorial@silicon.com (Silicon Editorial) Thu, 01 Oct 2009 17:16:01 +0000 http://chkpt.zdnet.com/chkpt/siliconfeed/http://www.silicon.com/research/specialreports/agenda-setters-2009/martha-lane-fox-39550648.htm Since then Lane Fox has stayed active in the tech world, founding online karaoke business Lucky Voice in 2006. Lane Fox has shown a commitment to tackling difficult social issues, setting up the Antigone Foundation in 2007 to support medical... editorial@silicon.com (Silicon Editorial) Wed, 30 Sep 2009 11:01:14 +0000 http://chkpt.zdnet.com/chkpt/siliconfeed/http://management.silicon.com/careers/0,39024671,39529891,00.htm Recommendations for business include sponsoring students studying relevant Stem subject and providing financial support to new graduates through bonuses when they sign on with a company. The business community also needs to consider the case for... editorial@silicon.com (Silicon Editorial) Mon, 21 Sep 2009 17:25:01 +0000 http://chkpt.zdnet.com/chkpt/siliconfeed/http://hardware.silicon.com/desktops/0,39024645,39529887,00.htm The corporate world's lack of interest in deploying Macs appears to have increased little over the years - a CIO Jury from 2005 found just one tech chief claiming Apple machines are an issue for corporate IT departments. editorial@silicon.com (Silicon Editorial) Mon, 21 Sep 2009 14:43:01 +0000 http://chkpt.zdnet.com/chkpt/siliconfeed/http://management.silicon.com/itdirector/0,39024673,39525920,00.htm During his time as CIO, he oversaw the completion of a total refresh of the BBC's network infrastructure to support the move of broadcast technologies to IP standards, and the introduction of a new scheduling system across the corporation. editorial@silicon.com (Silicon Editorial) Thu, 17 Sep 2009 15:14:02 +0000 http://chkpt.zdnet.com/chkpt/siliconfeed/http://www.silicon.com/publicsector/0,3800010403,39522647,00.htm While the debate over the future of technology in the NHS rages on, the next generation of surgical tech is already on the way. The device - developed between 2003 and 2005 with the support of the European Commission - is on show as part of an... editorial@silicon.com (Silicon Editorial) Tue, 15 Sep 2009 16:32:01 +0000 http://chkpt.zdnet.com/chkpt/siliconfeed/http://management.silicon.com/itpro/0,39024675,39507455,00.htm The same rule holds true for tech workers in communications - the third highest paid job function in IT - with techies at the biggest companies getting £41,505 on average, while those at smaller enterprises take home £1,275 less and staff at the... editorial@silicon.com (Silicon Editorial) Fri, 11 Sep 2009 10:53:01 +0000 http://chkpt.zdnet.com/chkpt/siliconfeed/http://software.silicon.com/applications/0,39024653,39517670,00.htm Salesforce.com, which sells internet-based services as an alternative to business software companies install on their own computers, has added new Twitter and crowdsourced tech support options to its foundation for customer service work. editorial@silicon.com (Silicon Editorial) Thu, 10 Sep 2009 13:08:01 +0000 http://chkpt.zdnet.com/chkpt/siliconfeed/http://software.silicon.com/applications/0,39024653,39516149,00.htm In particular, Microsoft said the next version of the Adobe Flash rival would support its PlayReady digital rights management technology for offline content. Ahead of a broadcasting conference that starts later this week in Amsterdam, Microsoft on... editorial@silicon.com (Silicon Editorial) Wed, 09 Sep 2009 14:46:02 +0000 http://chkpt.zdnet.com/chkpt/siliconfeed/http://management.silicon.com/itdirector/0,39024673,39514439,00.htm However, tech savvy users solving their own IT needs can also create problems for the IT department such as elevated security risks and increased support costs. Don't fear employees' involvement in workplace tech, says Dale Vile. editorial@silicon.com (Silicon Editorial) Wed, 09 Sep 2009 09:00:00 +0000 http://chkpt.zdnet.com/chkpt/siliconfeed/http://networks.silicon.com/mobile/0,39024665,39509134,00.htm Krishnamurti says that while it is currently unlikely that Apple will support a technology that would allow non-Apple applications to run on the iPhone, he believes the company may come around eventually, as seen in its decision to allow Windows... editorial@silicon.com (Silicon Editorial) Thu, 03 Sep 2009 15:59:02 +0000 http://chkpt.zdnet.com/chkpt/siliconfeed/http://whitepapers.silicon.com/0,39024759,60672957p,00.htm When Georgia Tech decided to build the new CRC, staff members knew they needed a robust software solution to support the processing of an average of 3,000 students, faculty and staff daily, as well as meet the functional needs of multiple... editorial@silicon.com (Silicon Editorial) Tue, 01 Sep 2009 01:21:54 +0000